SMS Verbal Consent Policy
Effective Date: May 1, 2026 · Last Updated: May 2026
1. Business Name
Country Public Adjusters LLC
DBA: Country Public Adjusters
2. Messaging Use Case
Country Public Adjusters uses SMS messages for customer care and claim-related communication only.
Messages may include:
- Appointment confirmations
- Inspection scheduling updates
- Document requests
- Claim status updates
- Responses to customer questions
- Follow-up communication related to an active or potential insurance claim
Country Public Adjusters does not use SMS messages for cold outreach, purchased lead lists, spam or mass marketing campaigns.
SMS messages are sent only to customers, potential customers or referral partners who have given permission to receive text messages.
3. Opt-In Type
Verbal Opt-In
Consent is collected verbally during a phone call, in-person intake, onboarding call or claim intake conversation.
4. Full Verbal Consent Script
When speaking with a customer, potential customer or referral partner, our staff uses the following script before sending any SMS messages:
"Would you like to receive text messages from Country Public Adjusters at this mobile number regarding your claim or inquiry? These messages may include appointment confirmations, claim status updates, document requests and responses to your questions. Message and data rates may apply. You can reply STOP at any time to opt out. Do we have your permission to send you these text messages?"
If the customer says yes, our staff records the consent in the customer's CRM profile.
If the customer says no, our staff marks SMS consent as No and no SMS messages are sent.
5. How Consent Is Recorded
When verbal SMS consent is received, our team records the consent in the customer's CRM contact profile.
The following information is stored:
- SMS Consent: Yes
- Consent Date: Date when consent was received
- Consent Source: Phone call or in-person intake
- Phone Number: Mobile number approved by the customer for SMS communication
6. STOP Opt-Out Handling
Customers can opt out of SMS messages at any time by replying STOP.
When a customer replies STOP, SMS messaging to that customer is stopped. The customer will no longer receive text messages from Country Public Adjusters unless they provide new consent in the future.
Opt-outs are handled as follows:
- Update SMS Consent to No
- Stop all SMS communication to that phone number
- Use phone calls or email for future communication unless the customer gives new SMS consent
7. Internal Compliance Statement
Country Public Adjusters sends SMS messages only to individuals who have provided consent. SMS communication is used for customer care and claim-related communication. We do not send unsolicited messages, cold SMS outreach or messages to purchased contact lists.
Consent is documented in the customer's CRM profile and opt-out requests are honored immediately.